What videos are available to send to my prospects?
GenesisWorldWideVideo.com includes videos covering a variety of topics of interest, tailored to different types of prospects and their interest in Genesis WorldWide products and opportunities. Also included is a selection of short videos on related topics that may be of interest to your prospects. You can find an up-to-date list of all videos currently available here.
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How can I track the progress of my views?
Each video you send out has a unique ID. When the video is watched, you will be notified of that fact immediately via email. In addition, if you log in to
your account and visit the 'Send Emails' page under your account information, you will be able to see additional information including how much of the presentation
was viewed.
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How long are individual views good for?
Each individual video link can be viewed several times. You can email your prospect another video link if they did not view the first one.
Note that any of the following may be cause for account termination:
- posting a link on a public website
- account sharing
- abuse of site features using automated scripting without written permission
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Can I send unsolicited business e-mails with this system?
If you send out an email (especially an unsolicited business email) and your prospect complains to your ISP, you will in most cases be marked as a spammer.
If they get two complaints against you, you are usually "done" as far as they are concerned.
If we get two complaints from prospects that a member is sending unsolicited business emails, we also terminate that member's account with prejudice.
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I create my custom templates from Microsoft Word (or a similar program), and paste them into the custom template editor. Why do my templates not display correctly?
Our custom template feature is designed so that you can create your templates from within the editor. Other programs format the text data in different ways. We recommend you create your custom templates exclusively with the tools provided by the built-in editor we've created.
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Why is the movie pausing (buffering)?
Buffering can occur for the following reasons:
- the connection speed of the server is faster than your actual Internet connection
- you have other programs accessing the Internet
- you have a wireless connection that is slowing the data rate
- your connection is being slowed during a peak Internet usage time
If this happens, pause the movie, close any programs that may be accessing the internet, and resume using the Play button.
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How can I make a website appear at the end of a video?
You can customize this feature so that a web page of your own choosing appears.
Follow these steps:
- go to your account page
- click "View or change my account information"
- enter the site information in the appropriate field
- click "update"
The site you have specified will appear at the conclusion of the video.
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How do I access my account?
Go to GenesisWorldWideVideo.com and log in with the password you created during checkout.
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I cannot login because I get a message saying that cookies may be disabled in my browser. What do I do?
- I use Internet Explorer in Windows Vista:
In Internet Explorer, in the upper right hand corner choose "Tools". Choose "Internet Options" from the drop down menu. When the Internet Options window opens, choose the Privacy tab. On the Privacy tab, click "Advanced". If "override automatic handling" is checked, uncheck it. Save changes and "Apply". Restart Internet Explorer.
- I use Internet Explorer 7 in Windows XP:
In Internet Explorer, in the upper right hand corner choose "Tools". Choose "Internet Options" from the drop down menu. When the Internet Options window opens, choose the Privacy tab. On the Privacy tab, click "Advanced". If "override automatic handling" is checked, uncheck it. Save changes and "Apply". Restart Internet Explorer.
- I use Internet Explorer 6 in Windows XP:
In Internet Explorer, choose the "Tools" menu. In the drop down list choose "Internet Options". When the Internet Options window opens, choose the Privacy tab. On the Privacy tab, click "Advanced". If "override automatic handling" is checked, uncheck it. Save changes and restart Internet Explorer.
- I use Firefox in Windows Vista or Windows XP:
From the menu, choose "Tools". From the drop down list choose "Options". In the options window, choose the "Privacy" tab. In this tab, find the heading that says "Cookies". Check the box that says "Accept cookies from sites". Save changes and restart Firefox.
- I use Safari in Mac OS X or Leopard, or in Windows Vista or Windows XP:
From the menu, choose "Edit". From the drop down list, choose "Preferences...". In the preferences window, choose the "Security" tab. On that tab, under "Accept cookies:" choose the "always" or "only from sites you navigate to" button. Save changes, and restart Safari.
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Is my credit card secure?
Yes. We use a secure payment vendor and do not record your credit card information.
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Will my credit card be billed automatically every month until I cancel?
Yes, your credit card will be billed every month until you cancel your membership by request at support@genwwvideo.com. Refunds will not be issued for failing to cancel your account with us.
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Why can't I hear anything?
First check that your speakers or headset are connected, turned on, and the volume is up. If the problem is specific to the movie, then there are several
possible causes for the issue:
- The installed audio driver may be outdated
- The default device for sound playback may not match the installed audio card
- The Windows system registry may be missing key entries for a Microsoft codec named 'WaveMapper'
These problems can generally be resolved by updating your audio device drivers; consult the manufacturer's web site for the updated driver software. To find
the device manufacturer, go to Start > Run and run
dxdiag. The device name and driver information will be available from the Sound tab.
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If my Internet connection fails, can I resume playing the movie?
Yes. You can access the film from where you were by logging into the member area at GenesisWorldWideVideo.com using the 'Password' you created in the shopping cart
website. Most likely, you created your username and 'Password' just before paying to view.
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My browser quits unexpectedly when launching the video
Please restart all instances of your browser on your computer and try again. If that does not resolve the issue, then the most likely scenario is that you
simply need to update your Internet browser.
If the movie still doesn't play, please email support directly at support@genwwvideo.com
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Why can't I watch the movie on my dialup connection?
Dialup connections aren't fast enough or reliable enough to handle a feature length movie. We recommend watching the presentation on a friend's
computer.
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I am experiencing difficulty in getting your email invitation through to my prospect
Some users have reported that the more aggressive spam filters are dropping emails. The best way to correct this problem is to either send the invitations via
your own client and to personalize your invitation.
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What do I need to play the movie?
Any computer with a Flash-capable browser, Adobe Flash installed at version 9 or higher, and a high-speed internet connection.
| Platform |
Browser |
Player Version |
| Windows |
IE, Firefox, Mozilla, Netscape, Opera |
9.0.115.0 |
| Macintosh - OSX (PowerPC) |
Safari, Firefox, Mozilla, Netscape, Opera |
9.0.115.0 |
| Macintosh - OSX (Intel) |
Safari, Firefox, Mozilla, Netscape, Opera |
9.0.115.0 |
| Linux |
Mozilla, Netscape |
9.0.115.0 |
| Solaris |
Mozilla |
9.0.115.0 |
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What kind of connection do I need to play the movie?
Any high-speed internet connection. Slower connections may require more time spent buffering the video; dial-up connections are unsuitable for delivery of the
high-resolution, high-quality video on the GenesisWorldWideVideo.com site.
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Where can I get Flash?
You can download the latest Flash player here.
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I'm having trouble getting the movie to play
First ensure that you have Adobe Flash installed on your browser; you can click here for the installation and instructions. The movies require Flash 9
or better to run; if you do not have a compatible version, you should be prompted at the player screen with a link to the latest version.
Assuming you have a compatible version of Flash installed, other possible causes include:
- The presence of pop-up/ad blocker software that specifically targets Flash content. Adjust the settings of your software to allow Flash and add
genwwvideo.com to your list of trusted sites.
- Some Internet utilities, such as Norton Internet Utilities, perform functions similar to a firewall and may restrict viewing of ActiveX controls. As Flash
requires ActiveX controls to render the video in Internet Explorer, you need to ensure that the program settings are set to allow ActiveX controls.
- If you have a Restricted User account while running Windows XP/2000 and are running version 9.0.24.0 of the Flash player, there is a known issue that may
interfere with playback. You will need to uninstall Flash using the utility provided by Adobe here and reinstall using the link provided above.
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